Refund policy
Returns & Refunds
As a customer within the European Union, you have the right to return your order within 14 days of delivery.
To request a return, please contact us within 14 days at:
📧 casamare.official@gmail.com
Return Conditions
To be eligible for a return:
- The product must be unused, unopened, and in original packaging
Due to hygiene reasons, we do not accept returns on opened products.
Not satisfied? Contact us — we’ll make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours:
Include:
- Your order number
- Photos of the item
We will offer a replacement or full refund at no extra cost.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used skincare products
- Items not in original condition
Right to Refuse Returns
To ensure product safety and quality, we reserve the right to refuse returns that do not meet our return conditions.
If you're unsure, feel free to contact us before purchasing — we're happy to help.
Taxes & Duties
All prices include VAT where applicable.
Depending on your country, additional import duties may apply and are the responsibility of the customer.